Are you weighing up the benefits moving to outsourced IT support ?
Outsourced Business IT Support Services UK-wide
Nothing stands still – especially in IT where it is essential for any organisation, large or small to have robust IT technical support in place to underpin business operations. However, the traditional model of investing in permanent in-house support teams and IT specialists often proves costly and time-consuming, especially when compared with outsourcing.
Recognising this growing desire for outsourced IT support, the OCS Virtual IT Department offers an innovative solution. Our team consists of certified professionals who are on hand to provide you with the IT support that your business needs, no matter how big or small the issue may be. These technical specialists can be on call 24/7, and avoid speaking in technical language when your people get in touch where ever possible.
OCS IT Support Provides
A certified service desk
Industry-leading systems & tools
Packages tailored for your business
Remote access for quick resolutions
24/7/365 if that’s what you need
Agreed SLA response times
From resolving annoying Microsoft Windows errors or updating corporate networks, right through to connecting remote offices, our experts will know exactly how to maximise your company’s IT assets while minimising costs. In the event of an issue arising, the OCS team approach is to access your network or computer remotely, to swiftly resolve the problem on line. This enables customers to enjoy quality technical support without having IT specialists on the payroll or additional personnel onsite.
Our first-class tailored IT support service is built around you and your business. One size doesn’t fit all, so our bespoke service includes a mix of unlimited helpdesk support to give your users the backup they need, remote access maintenance, and onsite visits when required. We understand that every business has unique processes, structures and data requirements. From our initial meeting, we will work with you to create a cost-effective IT solution that can change and grow as your needs develop.
As part of a typical Support Service Agreement with OCS you will receive:
Daily Server Checks (Critical Alerts/Backup checks/AV checks)
Self-healing systems (issues are fixed before you know it)
24/7 monitoring services (Servers and Workstations)
Quarterly strategic review meetings
Managed Antivirus (optional on all packages)
Managed AntiSpam (optional on all packages)
Managed Online Backup and Disaster Recovery (optional on all packages)
A direct line to our team for procurement, installation, configuration projects
Ready to Get Started?
It pays to have a professional IT support network behind you! Get in touch to arrange an informal chat about your set up. We’ll look at your organisation and how it might leverage the power of the OCS Business IT Support Service to save you time and money.